Events

PINNACLE is the intellectual property of PAETEC, a leading communications solutions provider.

PAETEC - Our Parent Company

Corporate Mission
PAETEC's corporate mission is to be the most customer and employee-oriented business in any market it serves.

PAETEC
PAETEC was founded in 1998 when CEO Arunas A. Chesonis, and a core team of visionary executives, recognized that existing telecommunications providers were failing to respect the most important factor governing the long-term success of any business - first rate customer service. PAETEC was founded on the principle that extraordinary customer service is the essential prerequisite to financial success. With over 300 years of combined experience in telecommunications and information technology, PAETEC's executive team has crafted a dynamic corporate culture that emphasizes people as the essential corporate asset, and world-class partnerships as the foundation for long-term business growth.

PAETEC acquired Pinnacle Software, Corp., in April 2000, and has supported the development and success of its premier software product suite for the past six years.

A Legacy of Customer Success Stories
PAETEC's value proposition is centered on a rich history of strong leadership and cooperative interaction with our customers. PAETEC's track record for providing quality products that are backed by unmatched customer service has resulted in acknowledgements by several professional journals and earned PAETEC several awards from top industry organizations. The PINNACLE Customer Service teams have accumulated nearly twenty years of success stories by helping premiere: government, healthcare, higher education, F1000, and leading financial institutions maximize their investment in PINNACLE.

The annual PINNACLE Users Conference has been the industry's largest and most successful customer-based event since 1994.

Customer participation has grown every year because customers recognize the value of choosing from over 40 training workshops, interacting with peers from other institutions, and engaging PINNACLE engineers and support personnel on any topic they'd like to discuss.

Contact PINNACLE
Contact a PAETEC Solutions Consultant to learn how organizations are using PINNACLE to:

• Consolidate the management of operations from several disparate billing, order processing, and infrastructure management support systems
• Provide value-added self-service to their customers such as electronic order fulfillment, electronic invoicing, and an array of powerful reports
• Automate cost accounting and chargeback activities for a variety of technologies such as: infrastructure-based voice, data, and video services, as well as all wireless-based communications
• Streamline the processing, reconciliation, and payment of vendor invoices, while also improving the effectiveness of managing disputes with carriers
• Automate the provisioning of PBX and Carrier service