Events

PAETEC's success depends upon exceeding customer expectations every day. We are intensely focused on customers and continuously improve the effectiveness of our quality management system in the following ways:

• PAETEC has maintained ISO certification since 2000.
• Leveraging Customer Advisory Boards to gather information and provide critical feedback to continually improve our products and services.
• Implementing Six Sigma, a methodology used to measure and improve our company's operational performance.

PAETEC holds Certificate No: FS 55051, through BSI Management Systems, and operates a Quality Management System, which complies with the requirements of ISO 9001:2008. Visit www.paetec.com for more information on PAETEC's Testament to Quality.

Avaya Certification
As a result of PINNACLE's dedication to best practices, the PINNACLE product is compliant with key Internet Protocol (IP) telephony solutions from Avaya, a leading global provider of business communications applications, systems, and services.

PAETEC actively seeks constructive feedback from our customers through our customer satisfaction surveys. PINNACLE has achieved an unsurpassed customer retention rate over the past 20 years by recognizing the value of this information and acting upon recommendations from our customers. Ask a PINNACLE Solutions Consultant about how our wide variety of service offerings can be of value to your organization:

Implementation
A structured progressive approach to implementing service lifecycle management using the PINNACLE Communication Management Suite.

Site Assessments
An objective assessment of your business operations that will scorecard your organization against recognized best practices and provide recommendations for improving organizational performance.

Migration
Assist customers with consolidating disparate operations and data into the comprehensive PINNACLE Communication Management Suite.

Training
Educate your support teams on the vital aspects of using PINNACLE to maximize your organizational performance. Assist with incorporating custom multi-media training references directly into the application.

Custom Engineering
Provides a range of services ranging from custom reports to incorporating customer-specific business logic to enable process automation.

Account Management
An advocate that works with you to continually help improve organizational performance and maximize your investment in PINNACLE.

Regional User Groups
Regional meetings that are sponsored by PINNACLE to facilitate the exchange of ideas and other information amongst customers.

Annual Users Conference
The Annual Users Conference is a multi-day event that offers over 40 training workshops to educate customers on the latest product innovations, exchange best practices with other customers and interact one-on-one with PINNACLE engineers and consultants.