PINNACLE Advisory Board
PINNACLE Advisory Board members meet face-to-face with the PINNACLE Product Manager and Senior Engineers to help design and direct the growth of the product by discussing industry changes, new technologies, development initiatives, and product designs. Our Advisory Board is instrumental in helping PAETEC meet PINNACLE customers' needs.
Customer Satisfaction
PAETEC's first priority is customer satisfaction. The PINNACLE Advisory Board is a critical element in ensuring that we are listening to our customers' needs, understanding their challenges and pain-points, and using their feedback to improve our products and processes, add valuable functionality, and enhance our comprehensive range of services.
In order for PAETEC to make timely and accurate decisions regarding future PINNACLE product strategy, we must prioritize the many great ideas we receive from hundreds of individuals and focus on those that will reap the greatest benefits for the greatest number of customers.
Our Universal Service Level Agreement
The "PINNACLE Customer Care Guide" documents our commitment to providing the highest level of services. Customers can contribute to the continued improvement of our services and
application functionality by submitting ideas through our Customer Care system or participating in our Product Advisory Board.