Financial Management
PINNACLE Financial Management tools go far beyond traditional telecom expense management (TEM). They deliver detailed insight into how your network and related services are being utilized, as well as how they're being invoiced by carriers. Backed by that insight, you'll be better able to accommodate compliance requirements, automate financial ownership of services and assets, and ensure the integrity of data used in your general ledger and accounts payable systems.
PINNACLE Financial Management is comprised of four central components: Usage Manager, Invoice Manager, Chargeback Manager, and Optimization Manager.
Usage Manager allows you to analyze usage and quality of service levels for your traditional TDM (Time Duplex Multiplication) and VoIP (Voice over Internet Protocol) networks, as well as other network services.
|
| View Larger |
PINNACLE is unique in that it can aggregate actual records instead of relying on "rules of thumb." Usage Manager will allow you to utilize a variety of analytics, such as:
- Traffic reporting including origin/destination, duration, and call types
- Erlang B traffic analysis
- QoS (Quality of Service) reporting on latency, jitter, and packet loss
- Analysis of ACD (Automated Call Distribution) group activities
- Voice call lifecycle tracking
Invoice Manager eliminates the inefficiencies and liabilities inherent in manual processing by automating the reconciliation, payment, and dispute management of your telecom invoices.
Invoice Manager will allow you to reduce your operational costs and enhance your organizational performance by:
- Simplifying the lifecycle of managing services
- Automating the reconciliation of invoices to service inventory and contract rates
- Leveraging flexible configuration options to define acceptable variances and procedures for approving invoices
- Incorporating all necessary information to manage disputes in a timely manner
- Managing partial payments to increase leverage in disputes
- Enabling real-time financial analysis of vendor charges, payments, disputes, and cost allocation activities
Chargeback Manager is able to manage dynamic chargebacks, credits, billing, payment, and collections processes for all types of network services. You get a flexible, efficient, and cost-effective means to:
- Facilitate multiple types of electronic billing and automated payment models
- Institute credit limits to allow automatic shut down of services
- Accommodate flexible rate structures and billing periods for different customer groups and service types
Optimization Manager helps IT support personnel, managers, and end users quickly identify the root causes of telecom inefficiencies and problems. It also allows "what-if" rate plan analysis to help facilitate effective contract management.
Working together from the same data, your organization will be able to discuss the best solutions to correct inefficient or incorrect system usage and ensure that your infrastructure is fully optimized to meet your needs. Optimization Manager will also help you:
- Streamline Service Desk operations
- Automate the way end-users find, analyze, and manipulate data into actionable information
- Maximize revenue opportunities by eliminating manual processes
- Improve organizational performance by delivering comprehensive, real-time insight into business operations
For more information about Financial Management and other PINNACLE products, we invite you to read our PINNACLE technology brief.
Determine the Solution That is Right For You
PINNACLE Enterprise is designed for large Government, Higher Education, Healthcare and Fortune 1000 organizations.
Learn more >>
PINNACLE Online is the perfect option for mid-market organizations.
Learn more >>
PINNACLE SBOSS Support for MSP's and larger telecom agents to broaden their portfolio.
Learn more >>