Integration Management
If you'd like to automate business processes and reduce MTTR (Mean Time To Repair) and MTTA (Mean Time To Activate), PINNACLE Integration Management is the answer. By automating the exchange of data between your internal switch or carrier's provisioning systems and your other enterprise systems, PINNACLE allows you to eliminate manual dependencies, increase accuracy, and streamline workflow.
Integration Management from PINNACLE utilizes three powerful components: Telephony Manager, Carrier Manager, and Applications Manager.
Telephony Manager provides a variety of capabilities to manage the provisioning and automate the auditing of devices on PBX (Private Branch Exchange) and VoIP (Voice over Internet Protocol) switches.
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PINNACLE Telephony Manager ensures efficient, consistent, and accurate service provisioning, as well as the appropriate allocation of all associated costs. Additionally, Telephony Manager will help your organization:
- Eliminate manual data entry
- Prevent fraud
- Maintain accurate billing
- Automate workflow
- Provision your PBX and VoIP systems with the click of a button
- Audit the configuration of your PBX and VoIP systems
- Schedule the activation and deactivation of authorization codes based on charges relative to established credit limits
Carrier Manager gives you the ability to electronically submit and track key ordering, trouble ticket, and billing information for multiple carriers on a single platform. Among other benefits, this automated audit trail eliminates the need to retain service-request voicemails, handwritten notes, and e-mails.
By enabling analysis of this information using a single database, you'll have a new way to scorecard vendor performance. And with more accurate and structured provisioning, you'll be able to more easily isolate billing errors by quickly comparing the requested configuration items with carrier billing data. Plus, PINNACLE Carrier Manager is supported by Verizon and will help you:
- Eliminate the need to manually enter or re-enter data
- Quickly confirm the status of orders and trouble tickets
- Simplify activations and the resolution process
- Streamline the submission of large quantities of service orders
- Establish a complete audit trail
- Automate the ordering process and expedite provisioning
- Speed up trouble reporting and restore service sooner
- Improve the accuracy of orders and trouble reports
Applications Manager enables the timely and unrestricted sharing of data among enterprise applications and data sources, ensuring that information remains consistent across multiple systems.
With the help of Applications Manager, you'll be able to leverage published APIs (Application Programming Interfaces), Web services, and transaction-specific triggers to establish two-way communication with other enterprise applications. The most common implementation involves monitoring event transactions-such as inserts, updates, or deletes-to distribute changes among multiple systems. Application Manager will also allow you to:
- Exchange real time information and maintain information integrity across multiple systems
- Streamline business processes
- Improve organizational efficiency by eliminating data re-entry and manual synchronization
For more information about Integration Management and other PINNACLE products, we invite you to read our Integration Management Solution Brief.
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PINNACLE Enterprise is designed for large Government, Higher Education, Healthcare and Fortune 1000 organizations.
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