Service Management
PINNACLE Service Management features will help you eliminate the complexity and costs of managing multiple telecom and IT systems, as well as boost the effectiveness of your service support operations-all while offering you real-time insight.
PINNACLE Service Management establishes a more effective foundation for managing your operations by giving you the tools you need to track the distribution, configuration, and financial accountability of all your organization's provisioned services.
The key elements included in PINNACLE Service Management are:
Service Configuration
Allows you to quickly identify the location, configuration, inter-relationship, and ownership of all communications services.
Cost Allocation
Assigns financial accountability for all cost centers and then creates chargebacks based on those designations.
Data Security
Governs the ability of users to view and manage services by using criteria such as type, account, and organization.
Business Intelligence
Provides real-time insight by allowing you to view, export, and analyze data on demand using powerful dashboards, customizable reports, and automated queries.
For more information about Service Management and other PINNACLE products, we invite you to read our PINNACLE technology brief.
Determine the Solution That is Right For You
PINNACLE Enterprise is designed for large Government, Higher Education, Healthcare and Fortune 1000 organizations.
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PINNACLE Online is the perfect option for mid-market organizations.
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PINNACLE SBOSS Support for MSP's and larger telecom agents to broaden their portfolio.
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