Delivery Options
PINNACLE is unique because 100% of the business logic and user interface is contained within the Oracle database, including customizations configured by end-users. Migrating between a licensed and hosted solution is as simple as creating a database backup and re-installing on a different server.
PINNACLE enables integration over a local network or the Internet using the same industry standard protocols. The standard solution offerings for PINNACLE include:
Licensed Software
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Hosted Services
Your PINNACLE database is hosted from one of PAETEC's carrier-class Data Centers, eliminating any investment in hardware and ongoing IT support costs. PAETEC assumes full responsibility for maintaining PINNACLE, managing upgrades, backups, testing, recovery, and performance tuning the database.
Managed Services
In addition to all the IT support functions, your organization decides which support processes it will strategically outsource to PAETEC. PAETEC provides hosted support for every customer including interim support for licensed customers to alleviate latency associated with procuring, installing and configuring servers. PINNACLE is unique in its technology approach for hosted solutions because it is the exact same technology provided to licensed customers.
Business Solutions to Match Your Requirements
PINNACLE is the only solution that supports seamless migration between delivery options. Since the entire business logic is encapsulated within the Oracle database, customers are never locked into a specific operating system platform. PINNACLE has accumulated over a decade of Managed and Selective BPO customer success stories. PINNACLE provides the same level of end-user access and flexibility to all licensed and hosted customers that are accessing PINNACLE from our carrier-class data centers.
PAETEC understands what Managed and Selective BPO customers need because we rely on PINNACLE to support our business operations everyday. We don't outsource our development in order to make us as responsive as possible to changing industry requirements.
Read our solution brief to learn how you can benefit from PINNACLE's Delivery Options.
Read our technology brief to learn how you can benefit from PINNACLE V6.
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