Financial Management
Organizations need methods to quickly accommodate compliance requirements, automate the financial ownership of services and assets, and enforce data integrity with general ledger and accounts payable systems.
Financial Management provides detailed insight into how your network and related services are being used and invoiced by carriers.
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Invoice
Automate the processing, reconciliation, payments, and management of disputes for services.
Chargeback
Establish credit limits, manage the collections, and receivables for billed services.
Optimization
Conduct "what-if" rate plan analysis to enable effective and proactive contract management.
Usage Manager helps organizations ensure proper quality of service levels for their TDM and VoIP networks. PINNACLE Rating is unique in that it can aggregate actual records, eliminating the reliance on "rules of thumb." Usage Manager presents information for various types of analytics such as:
- Traffic Reporting - origin/destination, duration, call types.
- Erlang B Traffic Analysis.
- Quality of Service (QoS) reporting on latency, jitter, and packet loss.
- Analysis of automated call distribution group (ACD) activities.
- Tracking the lifecycle of a voice call.
Read our solution brief to learn how you can benefit from PINNACLE's Usage Manager.
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Invoice Manager eliminates inefficiencies and liabilities of manual intervention by automating the reconciliation of invoices against your service inventory, contracted rates, and previous invoices.
Invoice Manager helps you reduce operational costs and improve organizational performance by:
- Simplifying the lifecycle of managing services.
- Automating the reconciliation of invoices to service inventory and contract rates.
- Leveraging flexible configuration options to define acceptable variances and workflow procedures for approving invoices.
- Incorporating all necessary information to manage disputes in a timely manner.
- Managing partial payments to increase leverage in resolving disputes.
- Enabling real time financial analysis of vendor charges, payments, disputes and cost allocation activities.
Read our solution brief to learn how you can benefit from PINNACLE's Invoice Manager.
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Chargeback Manager is able to manage dynamic charge-backs, credits, billing and payment processes for all types of network services. Chargeback Management provides a flexible, efficient, and cost-effective means to:
- Facilitate multiple types of electronic billing and automated payment models.
- Institute credit limits to automatically shut down access to services.
- Accommodate flexible rate structures and billing periods for different customer groups and service types.
Read our solution brief to learn how you can benefit from PINNACLE's Chargeback Manager.
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Optimization Manager provides a means to help IT support personnel, managers and end-users separate opinions from facts to help quickly identify the root-cause. By working together, the entire organization can discuss the best solutions to correct inefficient or incorrect use of the system and ensure the system infrastructure is optimally tuned to support end-user requirements. Optimization Manager helps you to:
- Streamline Service Desk operations.
- Automate the way end-users find, analyze, and manipulate data into actionable information.
- Maximize operation revenue opportunities by alleviating manual processes.
- Optimize organizational performance via relying on comprehensive real time insight into business operations.
Read our solution brief to learn how you can benefit from PINNACLE's Optimization Manager.
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