Solutions
PINNACLE offers complete Service Lifecycle Management (SLM) solutions designed to streamline the support and delivery of all of your telecom and IT services, while also providing you with powerful business intelligence.
While Telecom Expense Management (TEM) is an important part of PINNACLE, it's really designed to manage the full lifecycle of IT Service Support and Service Delivery operations from procurement through provisioning, payment, and chargeback.
PINNACLE is no one-size-fits-all solution, either. With four delivery options and a number of ways to personalize it, PINNACLE will ensure that you get a solution delivered the way that works best for you.
PINNACLE Enterprise
This solution gives very large, highly dynamic organizations the full power of our Communications Management Solutions, as well as optional Managed Services designed to maximize the performance of your entire technology business operations. An economical Software as a Service (SaaS) version is also available.
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PINNACLE Online
PINNACLE Online offers next-generation TEM Software as a Service (SaaS) in an economical mid-market solution that surpasses the capabilities of leading TEM providers.
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PINNACLE SBOSS
PINNACLE Service Bureau Operational Support System (SBOSS) provides managed service providers (MSPs) and telecom agents with a comprehensive suite of management tools-tools that will help you expand and enhance the services that you provide without the overhead of product development and support.
Among their many benefits, PINNACLE solutions will give you informative, real-time insight that will allow you to:
- Manage the location, ownership, and use of all provisioned services
- Conduct real-time analysis of all aspects of service delivery and service support operations
- Compare the actual use of landline and mobile communications services to commitments
- Standardize the procurement and provisioning of IT and telecom products and services
- Eliminate disparate systems and operations with a fully integrated suite of solutions