Integration Management
Organizations are seeking methods to automate business processes, reduce Mean Time To Repair (MTTR) and Mean Time to Activate (MTA) by eliminating manual dependencies related data exchange between disparate systems.
Integration Management automates the exchange of data with your internal switch or carrier's telecommunications provisioning systems and other enterprise databases.
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Carrier
Electronically submit and track the lifecycle of service requests and troubles reported to your carriers.
Applications
Automate the intercommunication of information between business systems
Read our solution brief to learn how you can benefit from PINNACLE's Integration Management.
Telephony Manager provides a variety of capabilities to audit and provision devices on telephone switches (Avaya and Nortel PBX, Cisco VoIP, NEC, etc.). Up-to-date information about your communication infrastructure is essential in preventing fraud and maintaining accurate billing. The Feature Catalog and the Feature Template Catalog facilitate efficient, consistent, and accurate service provisioning and the allocation of associated costs. Telephony Manager will help your organization:
- Eliminate manual data entry.
- Automate workflow.
- Provision your PBX and VoIP systems at the click of a button.
- Audit the configuration of your PBX and VoIP systems.
- Schedule the activation and deactivation of authorization codes based on the immediate status of charges relative to established credit limits.
Carrier Manager provides the ability to request and maintain key ordering, trouble ticket, and billing information for carriers in a single enterprise platform. This automated audit trail alleviates your
dependencies on retaining voicemails, handwritten notes and e-mails. Analysis of this information from a single database provides a new method to scorecard vendor performance. Accurate and structured provisioning provides the ability to isolate billing errors by quickly comparing the requested configuration items to the detailed carrier billing data in Invoice Manager. PINNACLE's Carrier Integration manager is supported by Verizon and helps customers by:
- Eliminating the need to re-key data.
- Enabling quick confirmation.
- Simplifying activations and resolution processes.
- Streamlining the submission of large quantities of service orders.
- Minimizing manual data entry and establishing a complete audit trail.
- Automating the ordering process, so provisioning can begin sooner.
- Speeding up trouble reporting to expedite service restoration.
- Improving the accuracy of orders and trouble reports.
Applications Manager enables timely and unrestricted sharing of data with other enterprise applications and data sources, ensuring that information in diverse and disparate systems can be kept consistent. Customers will be able to leverage the combination of published APIs, Web services, views and transaction-specific triggers to establish two-way communication with other enterprise applications. The most common implementation involves monitoring event transactions (e.g. inserts, updates or deletes) to propagate changes between systems. The primary advantages of Application Integration Manager are:
- Exchanging real time information among integrated systems.
- Streamlining business processes.
- Improving organizational efficiency by eliminating data re-entry or manual synchronization.
- Maintaining information integrity across multiple systems.