Operations Management
Organizations need to eliminate costs by removing barriers and disparity between service support operations. Service delivery teams require simultaneous real time transaction management without compromising the integrity of data records.
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Inventory
Manage the lifecycle of physical inventory from procurement through distribution, returns, and replacements of warranted items.
Infrastructure
Track every element of your communication infrastructure, including outside and inside cable plant as well as the port assignments and availability of every network provisioning device.
E911
Automatically generate industry standard E911 NENA transactions based on the results of Move/Add/Change/Disconnect service orders.
Service Desk Manager improves business insight by integrating all business processes within a single system. Service Desk analytics extend beyond traditional Mean Time to Repair (MTTR) and Mean Time to Activate (MTA) analysis by providing comprehensive lifecycle insight. PINNACLE's Business Intelligence capabilities include an array of reports and dashboards to help organizations:
- Conduct efficient root cause analysis and eliminate recurring incidents through enforced categorization of issues and standardized data entry requirements.
- Measure service level performance and distinguish priority situations via detailed start-to-finish audit trail of all workflow activities.
- Monitor the operational and financial status for all service orders and incidents, including those associated with large, complex projects.
- Manage service order dependencies, due dates, support time, and status updates.
- Scorecard performance against service level agreements to ensure that commitments
are met.
Read our solution brief to learn how you can benefit from PINNACLE's Service Desk Manager.
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Inventory Manager automatically records all transactions to support accurate and easy analysis of inventory operations. It helps you ensure the most efficient and effective use of all physical resources by:
- Analyzing distribution and procurement statistics to help ensure a legitimate balance of cost and revenue against supply versus demand.
- Recommending inventory levels based on business rule parameters defined by warehouse and management staff.
- Enabling comprehensive financial analysis by tracking procurement cost and resale price per inventory item.
- Tracking the configuration and status of all warehouse storage items.
- Providing immediate insight to the location and history of all inventory items.
Inventory Manager helps your organization optimize the cost of doing business, providing you the financial and operational insight to align inventory administrative activities to business requirements. It improves organizational performance by helping you avoid over- and under-purchasing, reducing procurement costs, and tracking commitments to avoid penalties related to warranties and leases.
Read our
solution brief to learn how you can benefit from PINNACLE's Inventory Manager.
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Infrastructure Manager enforces the integrity of the cable plant by ensuring records are locked while editing. All records are updated immediately whether they are modified within or outside the service order and incident management process. By maintaining a single central repository of all documentation, Infrastructure Manager can:
- Establish a centralized framework for documenting your entire infrastructure.
- Eliminate data corruption and reduce the resources required to synchronize disparate records.
- Provide a unified real time perspective on the status of all communication records.
- Facilitate proactive availability management for all ports and cable plant components.
- Enable cost effective capacity management of your communication infrastructure.
- Rationalize audits of your communication infrastructure.
Infrastructure Manager helps automate updates related to changes in the communication infrastructure and prevents corruption of a corporation's most valuable and enabling asset.
Read our solution brief to learn how you can benefit from PINNACLE's Infrastructure Manager.
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E911 Manager alleviates manual intervention and manages the referential integrity of creating the Automatic Location Identifier (ALI) E911 NENA transactions by:
- Automatically generating the appropriate Insert/Change/Delete ALI record.
- Providing intelligent generation of transactions for telephone numbers installed at multiple locations.
- Filtering extraneous records through flexible configuration options.
- Providing a flexible schedule of file creation for uploading to carriers.
- Maintaining a history of all transactions.
Read our solution brief to learn how you can benefit from PINNACLE's E911 Manager.
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