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Many traditional IT and Managed Service Providers are finding the need to expand their service offerings and to deliver broader value to their customers. The ability to successfully deliver value-added services will be the next critical step for many of today's firms.

Today's economic realities and an ever-changing technological landscape have overwhelmed many companies and created an environment of unprecedented opportunity for business process outsourcing (BPO) firms-opportunity you'll be better positioned to take advantage of with PINNACLE Service Bureau Operational Support System (SBOSS).

Beyond IT and Telecom Expense Management (TEM), PINNACLE SBOSS provides you with a comprehensive, integrated suite of management tools that will allow you to expand and better manage the services that you provide to your customers-while also creating new revenue-generating opportunities for your firm.

With PINNACLE SBOSS, you can position yourself as a valued partner, not just a service vendor. You'll be able to:

• Obtain and offer real-time insight into your customers' organizations
• Negotiate from a global perspective
• Achieve a distinct value proposition and evolve beyond the perception of "negotiating lowest cost"

PINNACLE SBOSS will also give you the tools you need to offer complete lifecycle management to your customers, including:

• Procurement
• Provisioning
• Reconciliation
• Payment
• Cost Allocation

PINNACLE SBOSS doesn't just increase the number of services you're able to provide, it's also designed to improve every essential dimension of your customers' Service Support and Service Delivery operations, including:

Service Management that allows you and your customers to manage real-time access and distribution, track configuration items, and assign financial ownership for all distributed services and related assets.
Learn more about Service Management.

Financial Management that not only gives you the power to track usage, but also to automate processing and reconciliation of vendor invoices, chargebacks, and financial analysis.
Learn more about Financial Management.

Operations Management that will streamline service order processing, incident resolution, inventory management, and the tracking of every facet of a customer's communications infrastructure.
Learn more about Operations Management.

For more information, please read our PINNACLE SBOSS Brochure.