Solutions
The PINNACLE Communication Management Suite is an Enterprise Resource Planning (ERP) type integrated Service Lifecycle Management (SLM) application that provides a scaleable and flexible solution to streamlining your service support and service delivery processes.
Solutions
Service Lifecycle Management (SLM) is a proactive method for managing the internal service delivery and service support processes that are critical to the success of your organization. The SLM framework is derived from a suite of certified best practice processes that are recognized by the International Standards Organization (ISO).
The PINNACLE Communication Management Suite streamlines the management of the four domains for service lifecycle management:
Delivery Options
Service Management
Operations Management
Financial Management
Integration Management