Service Management
Organizations are seeking ways to eliminate the complexity and cost of managing disparate systems. Lack of comprehensive real time insight affects the integrity and effectiveness of service support operations.
Service Management establishes the foundation for managing your operations by giving you the tools to track the distribution, configuration, and financial accountability for all provisioned services.
Read our solution brief to learn how you can benefit from PINNACLE's Service Manager.
The key elements included in Service Management are:
Service Configuration
Quickly identify the location, configuration, inter-relationship, and ownership for all services.
Cost Allocation
Assign financial accountability and chargeback services accordingly.
Data Security
Govern functional access for end-users to view and manage services by Type, Account, Organization, etc.
Business Intelligence
Provides real time insight using powerful dashboards, customizable reports and automated queries that enable you to export and analyze data on demand.
Read our technology brief to learn how you can benefit from PINNACLE V6.